Privacy Policy

Data Controller: AL Coachworks Ltd

Registered at Unit D2 Bunkers Hill Farm Ind Est
Rotherwick
Hook
Hampshire
RG27 9DA

We are committed to protecting your privacy and always ensuring the security of your personal information. Our Privacy Policy explains how we collect, use, and safeguard your data.

Type Of Information We Collect
We typically collect the following types of information:

  • Personal Information: This includes your name, address, contact details, email address, and any other information you voluntarily provide when contacting us, requesting services, placing orders, or filling out forms/contact information on our website
  • Usage Information: We may also collect non-personal information about your use of our website and services, including IP addresses, browser type, and device information

How we receive information about you
We receive your Personal Information from various sources, this personal information we process is provided to us directly by you for one of the following reasons:

  • When you voluntarily provide us your personal details in order to register on our Site
  • When you use or access our Site in connection with your use of our services
  • From third party providers, services and public registers (for example, MOT history)

Why We Collect Personal Information
We use the information that you have given us in order to provide our services to you the ‘data subject’ as follows:

We collect and process personal data solely to prepare and provide written quotes or estimates for our services, and to deliver effective customer service and support. This includes responding to enquiries, managing service-related communications, and ensuring a high standard of ongoing assistance.

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

  • We have a contractual obligation
  • We have a legal obligation
  • We have a vital interest
  • We need it to perform a public task
  • We have a legitimate interest
  • Consent

How We Process Your Information
We process the information collected for the following purposes:

  • Providing Services: To provide services and communicate with you about your requests
  • Improving Our Services: To analyse usage data and improve the range and quality of our services and our website
  • Marketing: We may send you promotional materials, offers and updates about our services

Data Security
We take reasonable and responsible measures to protect your personal information from unauthorized access, disclosure, or alteration. However, please be aware that any method of transmission over the internet or electronic storage is not entirely secure.

Data Retention
We will retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements to provide our services, and as necessary to comply with our legal obligations, resolve disputes, and enforce our policies. We will then dispose any physical data using a cross-cut or micro-cut shredder and any digital data by digital shredding or wiping.

Under applicable regulations, we will keep records containing client personal data, account opening documents, communications, and anything else as required by applicable laws and regulations.

How we store your personal information
Your information is securely stored, any physical data is stored in lockable storage units or secure filing cabinets, safes, or lockable drawers accessible to authorised personnel only. Any electronic data is encrypted or password protected files only accessible to authorised personnel

Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information with our trusted service providers who assist us in delivering our services, however they have an obligation to always maintain the confidentiality of your information.

We may share this information with:

  • Parts manufacturers and suppliers – for the purpose of obtaining pricing and availability of components required to prepare accurate quotes or estimates.
  • Our estimating application provider – which is used to generate and manage customer quotes and estimates securely.
  • Our email provider and calendar service – used for communicating with customers, sending quotes, and booking appointments or site visits.

Your Data Protection Rights
Under data protection law, you have rights including:

  • Your right of access – You have the right to ask us for copies of your personal information
  • Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete
  • Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances
  • Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances
  • Your right to object to processing – You have the right to object to the processing of your personal information in certain circumstances
  • Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

If you wish to make a request, please contact us at:

Unit D2 Bunkers Hill Farm Ind Est
Rotherwick,
Hook,
Hampshire,
RG27 9DA 

Changes to this Policy
We may update this Privacy Policy from time to time. Please check this page periodically for any changes. Your continued use of our services after any modifications indicates your acceptance of the updated policy.

Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

AL Coachworks Ltd
Office: 01256 763301
Mobile: 07955873310

Complaints
If you have any concerns about our use of your personal information, you can make a complaint to us at:

AL Coachworks Ltd
Office: 01256 763301
Mobile: 07955873310

If you are unhappy with how we have used your data or responded to your query, you can also complain to the Information Commissioner’s Office (ICO) at:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk

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